Question 1

What areas do you cover?

Accepted Answer

Bark Support operates in Fort Greene, Clinton Hill, and some part of Brooklyn Downtown neighborhoods. Please see our areas of coverage map.

If you live just outside of our range, please reach out and we'll give our best to accommodate you.

Question 2

Are you insured?

Accepted Answer

Bark Support is fully insured and bonded by Veracity Insurance Solutions through Pet Care Insurance.

Question 3

Will I meet my Pet Caretaker in person before the service starts?

Accepted Answer

Absolutely! We offer a complimentary "Meet & Greet" in person before any service starts. This is our opportunity to get to know you and your pet, gather all the important details about their care, and ensure we’re fully prepared for our time together. 🐾

To start, the first few walks will be with our most senior Pet Care Associate. This helps build a bond and create a friendship with your pup. Soon enough, we’ll introduce them to their Primary Caretaker. And if they are ever unavailable, your pup will still be in great hands with a familiar backup Caretaker they already know! 😊

Question 4

How can I stay updated on my pet's appointment?

Accepted Answer

Stay connected with your pet's walk or other type of service appointments effortlessly! You will receive check-in alert when we arrive, check-out alert after the appointment, and a notes report with photos once the walk is completed. Receive real time updates via email or push notifications from the PetCheck App.

We highly recommend Clients to download the PetCheck App to simplify your pet care routine! 📲 🐾
 
PetCheck: For Owners (Android version)
PetCheck: For Owners (Apple version)

Question 5

What is PetCheck?

Accepted Answer

PetCheck is the pet care management software we use, and also designed to make things easier for you. With PetCheck, you can effortlessly manage your pet's care - whether it's requesting, editing, or canceling service appointments, viewing notes and photos from completed visits, tracking GPS maps of walks, handling billing details, or reviewing the history of all activities—all in one convenient place.

All Bark Support clients are highly encourage to use PetCheck to manage their pet's schedule.

Download the PetCheck for Pet Owners App on your mobile device:
- Apple users: PetCheck for Pet Owners
- Android users: PetCheck for Pet Owners
- Browser version: PetCheck Website

If you need any assistance with PetCheck, please don't hesitate to reach out to us! 😊

Question 6

Do you do off-hours dog walking? What about on the weekends and during the holidays?

Accepted Answer

Absolutely! We're here to accommodate your needs, including off-hours walking, weekends, and holidays. While our regular operation hours are 8 am to 8 pm, therefore, occasional service appointments requests are subject to availability and terms.

Question 7

Do you do cat visits? What about other pets?

Accepted Answer

Absolutely! We offer 30-minute cat visits, where we handle feeding, water refresh, litter box cleaning, tidying up, and playtime if your cat likes it. Also, we also offer 30-minute Pet Visit for pets such as critters, turtles, reptiles, etc.

Question 8

Do you do pet sitting? Do you do boarding?

Accepted Answer

Absolutely! We offer a pet-sitting service called a "Sleepover." Its a 24-hour block of care and overnight at your place together with your pet. At the moment, the Sleepover services are exclusive to Bark Support clients who book walks with us. And while we don't offer boarding, existing Clients are welcome to inquire about it. For more information, please feel free to contact us. 😊

Question 9

What is your cancellation policy?

Accepted Answer

Our cancellation policy is designed to be flexible for both you and our team. For full details on cancellation terms and any applicable fees, please visit the Services and Rates section specific to the service you would like to cancel/adjust. 😊

Question 10

How do I cancel or edit my pet's scheduled appointments?

Accepted Answer

Clients are encouraged to manage cancellation/adjustment of their pet’s schedule in PetCheck. There are additional fees that may apply to these changes.

If you prefer us to assist with adjusting your pet's schedule, please note there is a processing fee of $20 per appointment.

Click here for the PetCheck Guide - Managing Your Pet's Schedule

Question 11

How do I pay for services?

Accepted Answer

Your billing cycle is personalized to your preferences. We normally send out invoices every Monday morning. Payment confirmations are sent out on Monday, Friday, and Sunday evenings.

For your convenience, we accept various payment methods such as cash (preferred), Venmo, Paypal, and credit card. Billing cycle options are weekly, bi-weekly, or monthly. Choose what works best for you!

Question 12

How do I access my Bark Support account?

Accepted Answer

Please go to Client Login page. From there you can access your account in PetCheck website. There, you will be able to manage your pet’s schedule, request, adjust, cancel appointments, and also make a payment.

We highly encourage Clients to download the PetCheck’s mobile App for easy access and management of your pet’s schedule.

Question 13

What is your privacy policy?

Accepted Answer

Bark Support will safeguard the confidentiality and security of the information we obtained from you. We are committed to protecting your privacy. We use the information we collect for the purpose of your pet's care and visits. Any information of yours will be stored in a confidential manner.

For more information, you can look at our Privacy Policy.

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