FREQUENTLY ASKED QUESTIONS
If you cannot find an answer to your question, feel free to contact us.
We will be more than happy to assist you!
What areas do you cover?
Currently, Bark Support covers Fort Greene, Clinton Hill, Downtown Brooklyn, and Brooklyn Heights in Brooklyn, New York.
Are you insured and bonded?
Will I meet my Pet Caretaker in person before the service starts?
Definitely! A free Meet & Greet will be scheduled for us to meet with you and your pet before the start of the service appointments, so we can get to know each other and to make sure that we are 100% ready before we start the new journey with your pet.
How will I know that my pet has been cared for?
You will receive a real-time notifications when we arrived in your home and at the end of each service appointment. Notifications are delivered by email and if you downloaded the Pet Check Technology app, the app will send real-time alerts to your mobile phone.
Do you do off-hours dog walking? What about on the weekends and during the holidays?
Yes, we are able to do off-hours dog walking, on the weekends, and also during the holidays.
Although our operation hours are stated between 8am - 8pm, we are able to cover pet care appointments even at 7am or 9pm! It depends on yours and your pet's needs and our availability at the time. Requests in advance is highly appreciate so we meet your needs as best as possible.
Do you do cat visits?
Yes, we do cat visit appointments! We have cat experts on board! The duration of a cat visit appointment is 30 minutes and 1 hour.
Do you board? Do you do sleepovers?
What is your appointment cancellation policy?
We try to be flexible and accommodating as much as possible! Currently, there is NO CHARGE for appointments cancellation. If you wish to cancel an appointment, just notify us before the time scheduled.
What is your last minute booking policy?
At Bark Support, there is currently no last-minute booking fee or deadline. We see last-minute bookings as an opportunity to meet our furry friends unexpectedly and at the same time meet your last-minute needs.
How do I pay for services?
How do I log into my Client account?
Please go to Client Login. From there you will be directed to a Pet Check Technology.
What is your Covid-19 pandemic policy?
Go to Covid-19 Updates to see our Covid-19 pandemic policy and protocols in details.
WALKS & RELATED FAQS
How many dogs do you walk at a time?
Safety is Bark Support's no.1 priority. The number of dogs walking together varies in different scenarios. Depending of the pets personalities, our walks are usually 1-3 dogs at a time. In cases where similar personalities of pets can be match together perfectly, the group can reach up to 5 pets at a time (very rare as we prefer to keep our pack small).
What kind of activities during the walk can be expected?
If the time during appointments permits, all dogs will receive maximum interaction, exercise according to their capabilities, socialization, and 1000% of love!
My pet is on a special diet/medication. Are you able to follow these requirements?
Bark Support team is equipped and trained to assist specific needs of your pet concerning feeding, administering medication, and other requirements needed for puppies, pet recovering from a surgery or an injury, pet experiencing sensitive tummy problem, and also for senior pets.
Do you provide poop bags?
We have and use our own poop bags on the walks, it's eco-friendly!
Would you take my dog for off leash time?
For liability and safety reasons, Client's dog will not be let off the leash for any reason, except for any medical emergency.
What about weather concerns?
Rain or snow, we still hit the road! Bark Support will make sure your dog wears appropriate gear during inclement weather.
Do you clean up any accidents you find at home?
Yes, and we will throw it out outside so that no funky smell lingers in your home.
Do you ever leave dogs alone/unattended during walks?
No. Dogs in our care are never left alone or unattended during their walk appointments. We will not risk the safety of your dog!