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CLIENT LOGIN

If you are a Bark Support Client, click below to log into your account.

In the Pet Check portal, you will be able to access your account info, see your pet's schedule, request service appointments, see completed & detailed appointment notes (start/end times, photos, & GPS map), leave specific instructions for the appointments, and more ...

Reminders

  • 1.5 Hours Time Window for Dog Walk Appointments.
    Ex: A 1:30pm walk appointment is in the 130pm - 3pm window. We may also arrive 15 minutes earlier and always try to not exceed 1 hour.
     
  • 3 Hours Time Window for Cat Visit Appointments.
    Ex: A 9:00am cat visit appointment is in the 9am - 12pm time window. Please specify if you need the visit to be at a specific time during the day.     Also, a cat Visit will not happen between 1130am - 230pm.
     
  • Last Minute/Same Day Appointment Requests:
    We'll do our best to accommodate last-minute requests, depending on availability. In the event we can't meet your request or require some flexibility, we'll promptly reach out to you. Please note that a fee applies to same-day appointment requests and requests made after 6pm for next-day appointments. See f    urther details here.
     
  • Last Minute/Same Day Appointment Cancellation:
    If you need to cancel a service on short notice, please reach out to us via email/phone/text. For same-day appointment cancellations and requests made after 6pm for next-day appointments, a cancellation fee will be incurred. If we arrive at your location and your pet is not present, or if cancellation is necessary but no prior notice is given before our arrival, the full service fee will be charged. See further details     here.
     
  • Add-Ons Services and Custom Requests:
    If you require extra care for your pet, like feeding, medication, or specific tasks (e.g., leaving lights on, closing doors), please include these details in the Customer Comments section on PetCheck, or get in touch with us through email/phone/text. We're here to accommodate your needs.
     
  • Post COVID-19 WFH (Work from Home) Guidelines:
    To respect your work-from-home (WFH) space and minimize disruptions, we may not cover additional tasks like refreshing water bowls or feeding if there are others at home. If you need these services, please let us know. Your productivity is our priority.
     
  • Early A.M walk appointments - as early as 7 am.
    Can be accommodated based on availability.
     
  • Evening walk appointments - starting at 6 pm and onwards.
    Can be accommodated based on availability.
     
  • 365 Days open and available for pet support & love!

  • Dog walking companies in my area

  • Brooklyn Dog Walker

  • Brooklyn Pet Care Provider

  • Brooklyn Dog Walking Companies

  • Dog Walking Companies

For Immediate Assistance

Call/Text: 914.266.1226

Email: care@barksupport.com

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CLIENT APP UPDATES

Updated: 10/1/23
 

Hello, Bark Support Clients,
 

If you've been encountering issues with the PetCheck App, don't worry; you're not alone. PetCheck is in the midst of a significant upgrade, which started last year and continues with frequent software updates. We understand that these technical hiccups can be frustrating, and we occasionally experience them as well. To ensure you stay in the loop with your pet's activities and access all your reports through the app, we recommend the following steps:
 

  1. Uninstall and Reinstall: Please uninstall and then reinstall the PetCheck for Owners app on your mobile phone.
     

  2. Desktop Access: If you continue to experience problems on the mobile app, you can also access your account through a desktop browser using the same login email and password.
     

If these steps don't resolve your issues, or if you face any difficulties in scheduling appointments, please reach out to us via email, phone, or text, and we'll be more than happy to assist you.

We truly appreciate your patience and understanding. 🙏

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Client App Update
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