All Bark Support associates are provided with the following equipment and must follow these safety protocols during all service appointments, especially in the Client's home:
 

1. PPE (Personal Protection Equipment) – Bark Support associates will wear a face mask properly, in Clients' homes, inside buildings, and whenever we are in close proximity to other people and pets.
    

2. Hand sanitizer – Bark Support associates will use 80% alcohol-based hand sanitizer. It would be used before and after each service appointment, touching any surfaces, or coming into contact with anyone.
    

3. Disinfectant wipes and cleaning wipes – Bark Support associates are provided with 80% alcohol-based disinfectant wipes and water-based cleaning wipes. These are to sanitize equipment such as leash, harness, keys, cell phone, and surfaces. If needed, the cleaning wipes is for cleaning your dog's paws and body before returning to their homes. 
    

4. Curbside Pickup – Although some Client has returned to their office, some continues to work from home. If you prefer for us to not enter while you are at home, we can ring your doorbell or text you ahead of time so you can get your dog ready for the handoff. We can wait outside of your apartment door, your lobby, or even right outside of your building if needed. 
    

5. In-Home Pickup – If you or someone is at home during the walk appointments, we will swiftly take your dog out for a walk. Please make sure your dog's gear (leash, collar, towels, etc.) is by the door for easy access. However, we may not cover other post-walk care such as refreshing water bowls or feeding to minimize interaction indoors unless you specifically request it, we will be happy to do so!
    

6. If you are not at home during the walk appointments – Bark Support will manage the walk appointments as usual; refreshing water bowls, feeding, crate, and anything else required. 
    

7. If you have Covid-19 symptoms, came in close contact with a tested positive person, tested positive, etc. – Please inform us immediately so we can take proper action! Depending on the situation, we are able to assist you with your pet's care while you are in recovery.
    

8. All Bark Support Associates get tested frequently, especially when showing signs of Covid-19-related symptoms or coming in close contact with a Covid-19 positive tested person.
    

9. Bark Support is equipped with gears such as leashes, collars, and harnesses. If a Client wishes for us to not use their equipment, we can utilize our equipment during the walk appointments.
    

10. All group walks are active. If a Client wishes for their dog to have a solo walk due to Covid-19, we will honor their request.
     

11. All keys are sanitized after each use, especially keys checked out by the concierge.