COVID-19 UPDATES

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Last Update: 11/1/2021

In the midst of the evolving Covid-19 pandemic situation, our Clients and their beloved pets' safety and experience remains at the core of Bark Support's mission. We want to assure you that we are doing our best to support you and your pets with our offered services.

Bark Support takes the well-being of our Team, Clients, and the Community very seriously during these challenging times. As the world navigates through the pandemic and the paths towards the new normal, we shall continue to remain vigilant. And in order to protect ourselves and others, especially those with  immunocompromising conditions, we will continue to follow our Covid-19 safety protocol during all service appointments, such as wearing a face mask, sanitizing, and minimize indoor activity in Client's homes.

As a small business that suffered tremendously like many others during the first year of the pandemic, we are sincerely thankful for the support we have received during these trying times. Thank you so much from the bottom of our hearts. ❤️🗽

We hope that everyone are doing well, gets to do many things that they missed before vaccination started, and get to see their loved ones again.

Be well, stay safe, and hope to see everyone around, to share a hug, and maybe even have a drink together, once again! 😊


Sincerely,
Bark Support Team

Bark Support's COVID-19 Safety Protocol

All Bark Support associates are provided with the following equipment and must follow these safety protocols during all service appointments especially in Client's home:
 

  1. PPE (Personal Protection Equipment) – Bark Support associates will wear masks properly, inside buildings, in Clients' homes, and whenever we are in close proximity to other people and pets.
     

  2. Hand sanitizer – Bark Support associates will use 80% alcohol-based hand sanitizer. It will be used for before and after each service appointment, after touching any surface, or coming into contact with anyone.
     

  3. Disinfectant wipes and cleaning wipes – Bark Support associates are provided with 80% alcohol-based  disinfectant wipes to disinfect equipment such as leash, harness, keys, cell phone, and surfaces. If needed, cleaning wipes will be used to clean your dog's paws and body before returning into their homes. 
     

  4. Curbside Pickup – Although many Client's have returned to their office, some still works from home. Depending on your preference, we can ring your doorbell or text you ahead of time so you can get your pup ready for the handoff. We can wait outside of your apartment door, your lobby, or even right outside of your building.
     

  5. In-Home Pickup – If you or someone is at home during the walk appointments, we will swiftly take your pups out for a walk. Please make sure your pup's gear (leash, collar, harness, towels, etc.) is by the door for easy access. However, we may not cover other post-walk care such as refreshing water bowls or feeding to minimize interaction indoors unless you specifically request for it, we will be happy to do so!
     

  6. If you are not at home during the walk appointments, Bark Support will manage the appointments as usual; refreshing water bowls, feeding, crate, and anything else needed. We will sanitize hands before/after and reduce touchpoints as much as possible.
     

  7. Bark Support is equipped with gears such as leashes, collars, and harnesses. If a Client wishes for us to not use their equipment, we can utilize our equipments for the walk appointments.
     

  8. All group walks are active. If a Client wishes for their dog to have a solo walk due to Covid-19 or any other reasons, we will honor their request.
     

  9. All keys will be sanitized after each use, especially keys checked out from building management.
     

Resources

NYC Covid-19 Citywide Information Portal

From the CDC (Center for Disease Control and Prevention):​

American Kennel Club (AKC)

 

From the World Organisation for Animal Health (OIE):

Pet Care Services as Essential Businesses by the State of New York

Take Care Everyone & Let's Take Care of Each Other!
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